Privacy Policy

PRIVACY POLICY

Effective Date: November 18, 2025

This Privacy Policy governs how EuroMax Ltd. collects, uses, and protects the personal data of its customers when using the website euromax.bg.

1. Personal Data Controller

EuroMax Ltd.
UIC: 131127518
Registered Address: Sofia, Byala Reka St. 12
Phone: +359 899 953 366
Email: office@euromax.bg
Website: euromax.bg

EuroMax Ltd. is a personal data controller within the meaning of Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

2. What Personal Data We Collect

Since the website does not require user profile registration, EuroMax collects only the minimum necessary personal data for order fulfillment and customer communication:

  • For orders: full name, phone, email, shipping and billing address;

  • For inquiries via contact form: name, email, and message content;

  • For newsletter subscription (if available): email address;

  • Technical information: IP address, device type, browser type, cookie files – for website security, functionality, and analysis.

3. Legal Basis for Processing Personal Data

EuroMax processes personal data on the following grounds:

  1. Performance of a contract – for processing and delivery of placed orders;

  2. Legal obligation – for mandatory accounting and tax reports;

  3. Consent – for newsletter subscription or voluntary submission of an inquiry;

  4. Legitimate interest – protection of the website from abuse, optimization, and improvement of services.

4. Purposes of Processing

The collected personal data is processed for the following purposes:

  • acceptance, processing, and delivery of orders;

  • communication with customers regarding products, deliveries, complaints, or inquiries;

  • issuance of invoices and accounting documents;

  • improving website functionality, analysis, and security;

  • sending commercial communications and promotions (only with given consent).

5. Provision of Personal Data to Third Parties

EuroMax provides personal data only when necessary and to strictly defined partners:

  • Courier companies – for deliveries;

  • Banks and payment operators – for payment processing;

  • External accounting services – for issuing accounting documents;

  • State institutions (NRA, law enforcement agencies) – only when required by law.

All partners process data in accordance with GDPR and contractual confidentiality obligations.

6. Personal Data Retention Periods

  1. Data related to orders, invoices, and accounting is stored for up to 10 years, in accordance with Bulgarian legislation.

  2. Data from contact forms – for up to 6 months after communication is completed.

  3. Data for marketing communications – until consent is withdrawn.

  4. After the respective periods expire, the data is deleted or anonymized.

7. Rights of Data Subjects (Customers)

Every customer has the right to:

  • receive a copy of their personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of their data (“right to be forgotten”);

  • request restriction of processing;

  • object to processing;

  • request data portability by providing it in a structured format;

  • withdraw voluntarily given consent.

Requests for exercising rights should be submitted to: office@euromax.bg
EuroMax responds within 30 days.

8. Data Security

EuroMax implements all necessary technical and organizational measures, including:

  • encrypted connection (SSL certificate);

  • protection against unauthorized access;

  • restricted employee access;

  • systems for abuse and attack prevention.

9. Use of Cookies

euromax.bg uses cookies for:

  • proper website functioning;

  • remembering preferences;

  • traffic analysis (e.g., Google Analytics);

  • improving user experience.

Detailed information is described in the Cookie Policy.

10. Changes to the Policy

EuroMax may update this Privacy Policy. The new version becomes effective upon its publication on euromax.bg.

11. Contacts

EuroMax Ltd.
Address: Sofia, Byala Reka St. 12
Phone: +359 899 953 366
Email: office@euromax.bg
Website: euromax.bg

If you believe your rights have been violated, you can file a complaint with:
Commission for Personal Data Protection
Website: https://www.cpdp.bg/